Description
Job Overview :
As a Technical Delivery Manager - Enterprise Transformation at Kissflow, you will be an integral part of the Sales team, driving digital transformation initiatives for our Enterprise customers.
Key Responsibilities
- Project Delivery and Management : Own the end-to-end delivery of enterprise transformation projects, ensuring they meet scope, quality, budget and timeline requirements. Oversee all aspects of project execution to guarantee customer satisfaction and successful outcomes.
- Stakeholder Collaboration : Work directly with customer project stakeholders to understand requirements, gather feedback, and ensure alignment with overall business objectives. Maintain open communication channels for ongoing collaboration.
- Strategic Use-Case Development : Build strong relationships with customer leadership to identify strategic use cases and digital transformation opportunities. Proactively contribute to shaping the customers transformation roadmap.
- Scope and Estimate Projects : Collaborate with Kissflow's technical leads to scope and estimate project efforts accurately.
- Manage scope deviations effectively throughout the project lifecycle, ensuring alignment with customer expectations.
- Technical Collaboration : Partner with Kissflow's techno-functional leads to support requirements gathering, design, implementation, and solution delivery using the Kissflow platform.
- Facilitate seamless integration between technical and functional aspects of projects.
- Identify Recurring Services Opportunities : Identify and pursue opportunities for recurring services and ongoing customer engagement.
- Foster long-term partnerships and expand Kissflows footprint within customer accounts.
- Account Management : Serve as the primary point of contact for assigned enterprise accounts, ensuring customer satisfaction, addressing concerns, and fostering lasting partnerships.
- Risk Management : Identify potential risks and implement mitigation strategies throughout the project lifecycle.
- Ensure proactive measures are taken to avoid disruptions and delays.
- Continuous Improvement : Contribute to refining and enhancing delivery methodologies, best practices, and tools within the professional services team.
- Share insights and lessons learned to drive continuous improvement.
Functional Skills
- Stakeholder Management : Strong skills in managing relationships with customer project stakeholders, including executives, to ensure alignment and successful project outcomes.
- Requirements Gathering : Ability to work with customers to gather and understand their requirements, translating them into actionable project plans.
- Solution Design : Experience in designing solutions that meet customer needs, leveraging the capabilities of the Kissflow platform.
Project Delivery Ownership Skills
- Project Management : Proficiency in managing the entire project lifecycle, including planning, execution, monitoring, and closure, using methodologies like Agile, Scrum, or Waterfall.
- Scope Management : Ability to define project scope and manage scope deviations, ensuring projects stay within defined boundaries.
- Risk Management : Skills in identifying, assessing, and mitigating risks throughout the project lifecycle.
- Time and Resource Management : Effective management of project timelines, resources, and budgets to ensure on-time, within-budget delivery.
- Reporting and Documentation : Ability to create and maintain project documentation, including status reports, project plans, and post-implementation reviews
(ref:hirist.tech)
