Technical Solution Design : Architect and design robust, scalable, and efficient solutions tailored to customer needs.
Ensure alignment between business objectives and technical solutions to deliver maximum value.
Customer Engagement : Build and maintain strong relationships with customers, serving as their trusted technical advisor.
Understand their business challenges, present technical solutions, and guide them through the implementation process.
Cross-functional Collaboration : Work closely with sales, product, and engineering teams to ensure alignment between customer requirements and the delivered solution.
Collaborate in both pre-sales and post-sales phases to ensure seamless project transitions.
Pre-sales Support : Assist the sales team by demonstrating technical expertise during customer engagements, leading technical discussions, and providing detailed solution proposals and presentations.
Risk Management : Identify project risks and develop mitigation strategies to ensure projects are delivered on time and within budget, minimizing disruptions and addressing issues proactively.
Documentation and Reporting : Create comprehensive technical documentation, including solution architecture, project plans, and status reports.
Provide regular updates to internal teams and customers on project progress and milestones.
Continuous Improvement : Stay current with emerging JS frameworks, technologies, and best practices to continually improve solution offerings and recommend enhancements to customers.
Required Technical Skills
Low-Code/No-Code Platforms Expertise : Deep understanding of low-code/no-code platforms, with experience in designing and implementing complex solutions.
Technical Architecture : Ability to design optimized architectures, integrating low-code platforms with enterprise systems and third-party applications.
Systems Integration : Proven experience with system and application integration, including REST APIs, JSON, and integration connectors for seamless data flow.
Data Architecture & Security : Strong knowledge of data models, database concepts, data governance, and security best practices.
Cloud and SaaS Proficiency : Hands-on experience with cloud platforms and SaaS solutions, ensuring reliability, scalability, and performance.
Coding Experience : Proficiency in Python and Lambda functions for customizations and technical integrations.
Workflow Automation : Expertise in automating processes using Power Automate, Google App Scripts, business rules, and workflow rules.
API Management : Skilled in managing SOAP, REST APIs, and web services to support system interoperability and integration.
Advanced Excel : Strong knowledge of Excel formulas for data analysis and solution design.
Integration Technologies : Experience with Enterprise Service Bus (ESB) and cloud connectors for integrating disparate systems.
Required Functional Skills
Requirements Gathering and Analysis : Skilled in gathering, analyzing, and translating customer business requirements into actionable, technically sound solutions.
Solution Design & Customization : Ability to craft solutions using low-code tools, tailoring them to meet specific customer needs and technical constraints.
Problem-Solving : Strong analytical skills for identifying and resolving complex technical challenges, optimizing solutions for customer success
