Key Account Manager Enterprise (HR Tech / SaaS)
Department: Business Development
Role Overview
ZingHR is seeking a dynamic Key Account Manager to manage and grow strategic enterprise accounts within the HR Tech ecosystem. This role focuses on renewals, revenue expansion, and strengthening long-term client partnerships.
The ideal candidate will have strong B2B SaaS experience, excellent stakeholder management skills, and a revenue-driven mindset.
Key Responsibilities
- Own and manage a portfolio of enterprise HR Tech clients.
- Drive renewals, retention, and account growth targets.
- Identify and close cross-sell and upsell opportunities.
- Build strong relationships with CHROs, HR Heads, Finance, and IT stakeholders.
- Lead commercial discussions including contract renewals and pricing negotiations.
- Conduct regular account reviews and business planning sessions.
- Act as the primary escalation point for assigned accounts.
- Collaborate with Sales, Product, and Delivery teams to ensure seamless customer experience.
- Track account performance, usage, and churn risks through CRM tools.
Required Skills & Experience
- 510 years of experience in Enterprise Account Management / B2B SaaS / HR Tech.
- Proven track record in renewals, retention, and revenue expansion.
- Strong CXO/CHRO engagement experience.
- Excellent negotiation and commercial acumen.
- CRM proficiency (Salesforce / HubSpot / Zoho).
- Strong analytical and stakeholder management skills.
