The Key Account Manager (KAM) is responsible for maintaining strong working relationships with client stakeholders, supporting account growth initiatives, and ensuring delivery alignment across assigned accounts. This role focuses on execution and coordination, helping translate account strategy into measurable outcomes while ensuring consistent service quality and client satisfaction. The key account manager also works closely with internal delivery, technology, and commercial teams to support opportunity development, account planning, and operational performance. The role provides exposure to strategic accounts and offers a clear pathway to senior client leadership roles.
Reporting Line: Reports to Client Partner
Delivery Leaders: A) Technology & Innovation Teams B) Commercial & Finance Teams
Key Responsibilities:
- Support Account Execution: Support the execution of account plans defined by the Client Partner, ensuring agreed actions, timelines, and priorities are followed across assigned accounts.
- Day-to-Day Client Coordination: Act as the primary operational point of contact for client teams, supporting meetings, follow-ups, and ongoing communication, while escalating strategic matters to the Client Partner.
- Assist Growth Initiatives: Support cross-sell, upsell, and renewal activities by coordinating inputs, preparing materials, and tracking opportunities under the direction of the Client Partner.
- Delivery Coordination & Tracking: Coordinate with delivery and operations teams to track progress against agreed milestones, service quality, and contractual commitments, highlighting risks or issues early.
- Reporting & Governance Support: Prepare account reports, dashboards, and review materials covering delivery status, financial tracking, and client feedback for internal and client governance forums.
- Internal Alignment: Support alignment across delivery, technology, and commercial teams by coordinating information flow, documentation, and action tracking.
Qualifications & Experience:
- Bachelor's degree in Business, Engineering, Technology, or a related field.
- 8+ years of experience in account management, client services, consulting, or technology-led environments.
- Experience working with enterprise or large institutional clients.
Sector Experience (role-dependent):
- Aviation roles: Experience within aviation, airports, airlines, or airport operators preferred.
- Multi-sector roles: Experience across infrastructure, retail, F&B, logistics, smart cities, or digital transformation initiatives preferred.
- Experience supporting complex, multi-stakeholder engagements.
- Exposure to digital transformation, technology, or analytics-led solutions is an advantage.
