Key Account Manager

Company Description

SPL Volvo is the exclusive authorized dealer of Volvo cars in East India, serving regions including West Bengal, Jharkhand, Odisha, Assam, and Sikkim. Known for delivering luxury and innovation, SPL Volvo introduces the unparalleled Scandinavian craftsmanship and cutting-edge technology of Volvo to East India. Our mission is to provide an exceptional customer experience, assisting customers in discovering the perfect vehicle to suit their lifestyles. With a versatile lineup of sedans, SUVs, and hybrids, SPL Volvo is dedicated to upholding Volvo's legacy of sophistication and performance while ensuring top-tier service.

Role Description

This is a full-time, on-site role for a Key Account Manager, based in the Kolkata metropolitan area. The Key Account Manager will handle customer relationships, manage key accounts, and develop business plans tailored to meet client needs. Responsibilities include ensuring customer satisfaction, analyzing account performance, building long-term partnerships, and identifying growth opportunities. Collaboration with internal teams to align solutions with client requirements is also a critical part of this role.

Qualifications

• Strong Account Management and Key Accounts expertise for building and maintaining lasting client relationships
• Proven Analytical Skills to assess performance metrics and identify business opportunities
• Experience in Business Planning to develop strategies for client growth and retention
• Excellent Customer Service skills to ensure a high level of satisfaction and client engagement
• Exceptional communication, negotiation, and problem-solving abilities
• Proficiency with CRM tools and Microsoft Office Suite is preferred
• Relevant experience in the automotive industry is a plus
• Bachelor's degree in Business, Sales, Marketing, or related field