Key Account Manager

The Key Account Manager is responsible for developing and maintaining long-term relationships with strategic clients. This role focuses on understanding client needs, delivering solutions, and maximizing business opportunities while ensuring high levels of customer satisfaction.

Key Responsibilities

Act as the primary point of contact between the company and key customers.

Understand client needs and propose suitable products or services.

Manage and maintain relationships with assigned key clients/accounts.

Coordinate with internal teams such as sales, marketing, operations, and customer support to deliver solutions.

Monitor sales performance, account metrics, and customer satisfaction.

Resolve client issues and ensure timely service delivery.

Prepare reports, forecasts, and account performance reviews.

Should be ready to travels as per work requirement Required Skills & Competencies

Excellent relationship management and communication skills

Strong presentation abilities

Strong Strategic thinking and problem-solving skills

Business development skills would be added advantage

Time management and multi-account handling ability

Proficient with MS Exel

Excellent Data Management Skills

Multilingual speaking ability would be added advantage o English, hindi o Tamil, Telugu, Kanada

Qualifications

Bachelor's degree in Printing ( would be added advantage) Business Administration, Marketing, or related field

510 years of experience in printing, sales, account management, or business development

Experience handling corporate or enterprise clients preferred