Job Title: Key Account Manager
Company: Reach
Reach is a modern mobile and broadband connectivity platform enabling businesses to launch and scale telecom services through APIs, automation, and modular solutions. We support ISPs, MVNOs, employers, and startups with infrastructure for mobile, fixed wireless, IoT, and internet services.
Website: https://www.reachplatform.com
Position Overview
Location: Bangalore, India
Experience: 710 Years
Industry: Telecommunications & Mobile Technology
We are hiring a Key Account Manager with strong experience in the MVNO/MVNE/MNO ecosystem, telecom platforms, billing systems, and AI-driven operations.
Key Responsibilities
Account Management (MVNO/MNO)
- Manage assigned client accounts as the primary point of contact
- Build long-term relationships with key stakeholders
- Conduct regular business reviews and strategic planning
- Gather requirements, manage escalations, and ensure smooth coordination
- Provide client feedback into product roadmap discussions
Account Growth
- Drive upselling and cross-selling of platform services
- Monitor KPIs, account health, adoption, and retention
- Support renewals and growth strategies within existing accounts
Operations
- Monitor billing accuracy, uptime, and telecom SLAs
- Streamline BSS/OSS workflows and subscriber analytics
- Drive automation and AI-based process improvements
- Ensure compliance with telecom regulations and GSMA standards
Program Management
- Lead MVNO implementation projects from concept to launch
- Coordinate integrations with MNO partners and third parties
- Manage timelines, budgets, and delivery best practices
Required Qualifications
- MBA from IIM/ISB or equivalent top-tier business school
- 57+ years in telecom operations, MVNO/MVNE, or mobile technology roles
- Strong knowledge of telecom platforms, billing systems (BSS/OSS), CRM
- Hands-on experience using AI tools for operations and analytics
- Proven success managing telecom projects and service launches
Preferred Qualifications
- PMP, ITIL, or Lean Six Sigma certification
- AI/ML certifications (AWS, Google Cloud, Azure, etc.)
- Experience with Amdocs, Oracle BRM, Ericsson Charging, Nokia BSS
- Knowledge of cloud telecom platforms, APIs, IoT connectivity
