Key Account Manager

Job Title: E-commerce Manager (23 Years Experience)

Location - Bangalore

Job Summary

We are seeking a proactive and data-driven E-commerce Manager with 23 years of experience

to oversee and grow our online sales channels. The ideal candidate will manage marketplace

operations, website performance, product listings, marketing collaborations, and end-to-end

e-commerce operations to drive revenue and enhance customer experience.

Key Responsibilities

1. Online Sales & Marketplace Management

Manage daily operations across platforms such as Amazon, Flipkart, Myntra, Meesho,

Shopify, WooCommerce, etc.

Ensure optimized product listings (titles, descriptions, SEO keywords, A+ content).

Monitor and improve product rankings, buy box, conversion rate, and traffic.

Coordinate with marketplace managers for promotions, deals, and visibility

opportunities.

2. Website & Store Management

Oversee the company's e-commerce website including updates, UX improvements,

banners, and pricing.

Analyze website analytics (traffic sources, user behavior, funnels).

Coordinate with tech/design teams for smooth site operations.

3. Inventory, Operations & Order Fulfillment

Track stock levels and coordinate replenishment with warehouse teams.

Ensure smooth order processing, shipping, returns, and cancellations.

Monitor logistics performance and reduce delays, RTO, and operational losses.

4. Digital Marketing Support

Work with marketing team/agencies on paid ads (Google/Facebook), SEO, affiliate

marketing, and email campaigns.

Track ROAS, CAC, and campaign performance; suggest improvements.

5. Reporting & Analytics

Prepare weekly/monthly dashboards: sales performance, marketplace trends,

customer insights.

Competitor analysispricing, assortment, promotions, and content.

Identify growth opportunities and operational gaps.

6. Customer Experience

Track reviews, ratings, and feedback across channels.

Work with support teams to improve CSAT and reduce escalations.

Required Skills

23 years of hands-on experience in e-commerce operations or marketplace

management.

Strong understanding of Amazon/Flipkart/Shopee/Myntra seller dashboards.

Knowledge of Shopify, WordPress/WooCommerce, or other platforms.

Experience with analytics tools (Google Analytics, Ads Manager, Excel).

Excellent communication, coordination, and problem-solving skills.

Strong attention to detail and ability to multi-task.

Preferred Qualifications

Bachelor's degree in Business, Marketing, Commerce, or related field.

Experience in D2C brands or fast-growing consumer companies.