Key Account Manager

1. Client Relationship Management

• Act as the primary point of contact for premium property owners and major clients.
• Build, strengthen, and maintain long-term relationships with key property owners.
• Conduct regular follow-ups, meetings, and check-ins to ensure client satisfaction.
• Handle escalations and resolve issues promptly to maintain trust and retention.

2. Portfolio Management

• Manage a portfolio of high-value properties and ensure smooth operations.
• Monitor property performance, occupancy, maintenance, and tenant-related matters.
• Coordinate with internal teams (operations, maintenance, tenant relations, finance) for timely service delivery.
• Ensure all portfolios under management meet quality and operational standards.

3. Revenue & Business Growth

• Identify opportunities to upsell or cross-sell additional services (maintenance, upgrades, tenant support, etc.).
• Achieve retention and renewal targets for key accounts.
• Analyze revenue trends, rental income, and profitability for each client.
• Support the onboarding of new premium properties into the management system.

4. Communication & Coordination

• Collaborate with field teams, leasing teams, and operations for seamless client service.
• Share client expectations and insights with internal stakeholders to improve service delivery.
• Ensure timely completion of property inspections, maintenance requests, move-ins/move-outs, and documentation.

5. Reporting & Documentation

• Prepare monthly/quarterly performance reports for key clients.
• Maintain accurate records of client interactions, agreements, and service requests.
• Track KPIs such as occupancy rate, tenant satisfaction, and property performance.

6. Issue Resolution & Escalation Handling

• Address client concerns related to property upkeep, tenant issues, or rental payments.
• Provide proactive solutions before issues escalate.
• Negotiate and manage conflict between tenants and property owners when required.

7. Strategic Planning

• Understand client goals and customize property management strategies accordingly.
• Provide insights on market trends, rental pricing, and investment opportunities.
• Work closely with management to align account strategies with overall company goals.

8. Compliance & Process Management

• Ensure proper documentation, agreements, renewals, and compliance procedures are followed.
• Oversee timely rent collections, deposit reconciliations, and approvals.

9. Customer Retention

• Conduct periodic review meetings to discuss performance, concerns, and upcoming plans.
• Improve client satisfaction to reduce churn and improve retention rates.

Key Skills Required

• Strong communication & relationship management
• Problem-solving & conflict resolution
• Time management and multi-tasking
• Understanding of property regulations and leasing processes
• Negotiation & sales abilities
• Data analysis and reporting