Eligibility Criteria:
- For Female Employee shift time is 10:00 AM to 7:00 PM and For Male Employee Shift time is 2:00 PM to 11:00 PM.
- Demands willingness to travel as and when required.
Roles and Responsibilities:
- As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned
- Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention
- Use a consultative approach to help clients grow their business using Petpooja products & services
- Ensure timely renewals of products & services
- Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products
- Collaborate with Internal Teams to ensure top-notch service & support
- Give market insights/feedback of the product to the Tech team to enhance the product offerings
- Generate referral leads from your existing portfolio of clients
- Requires exceptional presentation & people skills to navigate different customer challenges.
