Key Account Manager - Client Servicing

Job Summary

• Proven work experience of at least 6-8 years in a client servicing/account management role in a digital marketing agency
• Strong knowledge of Social Media Marketing, SEM, SEO, Affiliate Marketing and other streams of digital marketing ecosystem.
• Strong command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Strong communication, presentation and negotiation skills.
• Proven team management experience
• A Process-driven approach, exemplary time management and organisational skills for efficient project management and team coordination

Key Responsibility -

• Lead and guide the team, ensuring high satisfaction and retention of existing clients and a positive onboarding experience for new clients
• Manage and grow revenue and profits through both existing and new clients, ensuring the achievement of annual targets
• Build rapport, anticipate and address concerns and needs.
• Overlook team s compliance to internal processes and standards for timely and quality deliverables and communication
• Act as the client partner for high-profile clients, understanding their needs and collaborating with the team to exceed expectations.
• Ensure delivery of impactful client presentations, reports, and meetings, showcasing strategic value, creativity and campaign outcomes.
• Collaborate with internal teams to co-create and develop campaign strategies aligned with client objectives, driving measurable results.
• Identify growth opportunities within the client portfolio to maximise revenue and expand services and contribute to revenue forecasting
• Stay updated on emerging online trends and best practices in digital marketing.
• Cater to team s hiring and training needs
• Conduct team member s performance evaluation and map progress while ensuring appropriate workload management and motivation in the team
• Ensure team s compliance to all organisation wide processes