Key Account Manager

Role Purpose

The Key Account Manager will act as the Single Point of Contact (SPOC) for schools within the assigned territory, managing the end-to-end relationship from requirement gathering to order fulfilment and after sales service. The role demands close coordination with internal teams, proactive customer engagement, and a consultative approach to account management to ensure business growth and customer satisfaction.

Key Responsibilities

Serve as the primary contact for all partner schools in the assigned territory, ensuring strong and long-term relationships.

Understand school requirements, academic calendars, and seasonal needs to plan and secure orders timely.

Coordinate internally with operations, dispatch, and finance teams to ensure on-time deliveries and resolution of issues.

Conduct regular customer feedback surveys to gauge satisfaction, identify improvement areas, and close service gaps.

Proactively cross-sell and upsell CBS Hub's other educational solutions, including library solutions, and Cambridge examiner.

Ensure timely collections and reconciliation of accounts to maintain positive financial relationships.

Plan and execute promotional and engagement events such as book fairs, academic exhibitions, or orientation programs in collaboration with school partners.

Track competitor activities, market trends, and customer preferences to provide insights for strategic planning.

Maintain accurate records of sales, interactions, and pipeline activity in CRM systems.

Key Job Specifications

Graduate / Postgraduate in Business Administration, Marketing, or related field.

36 years of experience in key account management, institutional sales, or educational publishing.

Experience in school engagement or EdTech is an added advantage

Strong relationship management and interpersonal skills.

Customer-focused with excellent communication and problem-solving ability.

Proven track record in B2B sales, preferably in the education or publishing sector.

Ability to work independently and manage multiple accounts simultaneously.

Proficiency in MS Office and CRM tools.