Key Account Manager

We are seeking a relationship-driven and commercially focused Key Account Manager to manage and grow strategic customer accounts. This role is responsible for building long-term partnerships, identifying growth opportunities, maximizing customer value, and ensuring exceptional client satisfaction.

The ideal candidate combines strong account management capabilities with business acumen and consultative selling skills to drive revenue growth while strengthening customer relationships.

Key Responsibilities

• Manage and nurture relationships with key customer accounts to drive long-term business success.
• Serve as the primary point of contact for strategic clients and stakeholders.
• Develop and execute account growth plans aligned with customer objectives and business goals.
• Identify opportunities for upselling, cross-selling, and expanding service offerings within existing accounts.
• Drive revenue growth, account retention, and customer satisfaction across the assigned portfolio.
• Conduct regular business reviews and strategic discussions with customers.
• Understand client challenges, priorities, and business objectives to provide value-driven solutions.
• Collaborate with internal teams including Sales, Delivery, Operations, Product, and Customer Success to ensure seamless client engagement.
• Monitor account performance, contract renewals, and customer health metrics.
• Manage contract negotiations, commercial discussions, and renewals.
• Track customer feedback and proactively address concerns to strengthen relationships.
• Maintain accurate account plans, forecasts, and activity reports through CRM systems.

Required Skills & Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• 5+ years of experience in Key Account Management, Account Management, Customer Success, Business Development, or Enterprise Sales.
• Proven experience managing strategic or enterprise-level customer accounts.
• Strong relationship management and stakeholder engagement skills.
• Excellent communication, presentation, and negotiation abilities.
• Ability to identify growth opportunities and convert them into revenue.
• Strong problem-solving and customer-centric mindset.
• Experience managing complex customer engagements and multiple stakeholders.
• Proficiency with CRM platforms and account planning tools.
• Strong analytical and business planning capabilities.

Preferred Qualifications

• Experience in Technology, SaaS, IT Services, Staffing, Manufacturing, Healthcare, BFSI, Retail, or Enterprise Solutions industries.
• Experience managing large enterprise customers and strategic partnerships.
• Exposure to customer success, renewals, and revenue expansion programs.
• MBA or equivalent business qualification preferred.