Overall Purpose of the Job
We are looking for experienced Account Managers to deliver an exceptional brand and relationship experience for a portfolio of exclusive client base. This position focuses on personalized engagement, seamless service delivery, and proactive relationship management to drive loyalty and customer satisfaction.
Key Responsibilities
- Act as the primary point of contact for customers.
- Build strong relationships by understanding preferences and delivering tailored solutions.
- Coordinate travel itineraries, reservations, and lifestyle requests.
- Stay informed on market trends to provide relevant recommendations.
- Collaborate with internal teams to ensure seamless execution of client requests.
- Drive engagement through proactive communication and service strategies.
- Fulfill client requests via phone, email, and chat.
- Exercise judgment and discretion when serving as primary contact.
- Provide accurate and timely information regarding requests.
- Apply service standards when fulfilling requests.
- Communicate responses clearly and professionally.
- Apply client and organizational policies when interacting with customers.
- Achieve performance targets related to customer satisfaction, revenue and utilization growth, and portfolio profitability.
Requirements
- Experience in travel, airlines, customer service, hospitality, or lifestyle.
- Strong knowledge of travel industry systems.
- Excellent written and verbal communication skills.
- Highly organized and able to manage multiple priorities.
- Strong problem-solving skills.
- Proficiency in Microsoft Office and research tools.
Qualifications
- Minimum 8 years experience in a client facing servicing role.
- Bachelor's degree or equivalent experience preferred.
