Key Account Manager

Key Responsibilities:

• Serve as the primary point of contact for key merchants/partners, understanding their business needs and providing exceptional customer service.
• Build and maintain strong relationships with key stakeholders within merchant/partner organizations, including managers, decision-makers, and influencers.
• Develop a deep understanding of merchants/partners industries, business models, and payment processing requirements to provide tailored solutions.
• Identify new business opportunities within existing accounts and develop account growth strategies.
• Conduct regular business reviews with merchants/partners, present performance metrics, identifying areas for improvement, and proposing solutions to enhance their payment processing capabilities.
• Track and report on key account metrics, including revenue growth, customer satisfaction, and retention rates.
• Provide timely and accurate forecasts to KAM HEAD - MME, highlighting potential risks and opportunities.
• Participate in industry events, conferences, and networking activities to strengthen merchants/partners relationships and generate leads.

Required Qualifications:

• Master s degree in business, Finance, Marketing, or a related field.

Skills and Experience:

• Proven experience in Key Account or in a similar merchants/partners-facing role, preferably in the payment gateway or fintech industry.
• Strong track record of managing and growing strategic merchants/partners relationships, achieving revenue targets, and driving customer satisfaction.
• Excellent communication, negotiation, and presentation skills.
• Ability to understand complex merchants/partners requirements and translate them into effective solutions.
• Strong business acumen and understanding of the payment gateway industry, including industry trends, competitors, and regulatory landscape.
• Ability to collaborate and influence cross-functional teams to ensure merchants/partners success.