About the Job:
- Job Title: JuniorServiceNow Developer
- Skills : ServiceNow CSM, JavaScript/Glide, REST API,
- Experience Required : 3+ Years
- Location: Chennai
- Notice Period: Immediate Joiners Preferred - 15 days preferred
Job Description:
- Custom Development
- Write and maintain server-side and client-side scripts, business rules, UI actions, and script includes.
- Design and implement custom workflows and automation for complex business processes.
- Integrations and Data Management
- Build and maintain integrations with third-party systems and enterprise tools using APIs, web services, or middleware.
- Migrate data from legacy systems into ServiceNow and ensure ongoing data accuracy and integrity.
- Establish processes for managing core data elements, such as customer or product data, within the platform.
- Collaborate with Business Owners, Product Owners, and other stakeholders to understand requirements and translate them into technical solutions.
- Provide guidance on ServiceNow capabilities, limitations, and best practices during solution design discussions.
- Incorporate user feedback into configuration and development efforts to improve platform usability.
- Quality Assurance and Testing
- Conduct regular code reviews to ensure quality, maintainability, and adherence to coding standards.
- Perform unit testing on all configurations and customizations before deployment.
- Use version control systems to track changes and manage releases across different environments.
- Leverage tools for automated deployment to streamline the release process.
- Maintenance and Support
- Address and resolve issues, incidents, and bugs reported by users or support teams.
- Apply ServiceNow patches and version upgrades, ensuring compatibility with custom configurations.
- Continuously monitor system health and performance to identify and address potential issues proactively.
- Continuous Improvement
- Identify and implement automation opportunities to improve efficiency and reduce manual effort.
- Optimize workflows, scripts, and configurations to improve platform performance and scalability.
- Stay updated on new ServiceNow features and modules to identify opportunities for adoption and innovation.
- Governance and Compliance
- Ensure all configurations and developments comply with CoE-defined standards, policies, and security requirements.
- Maintain documentation and records of configurations and changes for audit purposes.
- Implement secure coding practices to protect sensitive data and comply with regulatory requirements.
- Knowledge Management
- Create and maintain comprehensive technical documentation for configurations, scripts, and workflows.
- Share technical expertise with other CoE members and train support teams to manage routine platform operations.
- Assist in developing training materials and resources to help end-users adopt new features effectively.
Qualification & Certification:
- 3+ years hands-on ServiceNow development/configuration; preferably 2+ years with CSM module.
- ServiceNow CSA, CAD, CISCSM
About the Company:
InfoBeans is a global digital transformation and product engineering company, enabling businesses to thrive through innovation, agility, and cutting-edge technology solutions. With over 1,700 team members across the globe, we specialize in custom software development, enterprise solutions, cloud, AI/ML, UX, automation, and digital transformation services.
At InfoBeans, we live by our core purpose of Creating WOW!for our clients, team members, and the community. Our collaborative culture, growth opportunities, and people-first approach make us one of the most trusted and rewarding workplaces. Link: https://infobeans.ai/
