Customer Engagement: Interact with clients or customers to understand their needs and provide information or support as required
Client Relationship Management: Assist in managing and nurturing relationships with clients or customers, addressing their inquiries, concerns, and needs
Communication: Maintain effective communication with clients or customers through various channels, including phone, email, or in-person meetings
Product or Service Knowledge: Develop a basic understanding of the organization's products or services to assist clients with their questions and requests
Problem Solving: Address client issues, concerns, or requests and escalate more complex issues to senior colleagues or managers when necessary
Data Entry: Record and maintain client information, interactions, and relevant details in the organization's CRM (Customer Relationship Management) system
Feedback Collection: Gather feedback from clients to help the organization improve its products, services, or customer experience
Client Education: Provide clients with information and resources to help them better understand and utilize the organization's offerings
Team Collaboration: Collaborate with colleagues in sales, marketing, and customer support to ensure that clients needs are met
Administrative Support: Provide administrative support, such as scheduling meetings, preparing reports, or maintaining client records
Performance Metrics: Monitor and report on key performance indicators (KPIs) related to client relationships and customer satisfaction
Client Onboarding: Assist in the onboarding process for new clients, ensuring they are informed about the organization's products or services
