Junior Publisher Relationship Manager

Company Description

Unibots is a leading next-generation Ad-Tech company dedicated to developing innovative monetization solutions for publishers worldwide. With a strong focus on driving impactful results, Unibots partners with publishers to enhance their revenue potential and create seamless advertising experiences. The company is renowned for its cutting-edge technology and commitment to supporting publishers on a global scale.

Role Description

This is a full-time on-site role located in Delhi, India, for a Junior Publisher Relationship Manager. We are seeking a proactive and customer-focused Publisher Relationship Manager / Operations Executive to join our dynamic team. This role will focus on building and nurturing strong relationships with our publishing partners, ensuring smooth day-to-day operations, and driving client success. The ideal candidate will be an effective communicator,highly organized, and capable of managing multiple projects and client needs simultaneously.

Key Responsibilities:

1. Client Relationship Management:

o Develop and maintain strong, long-lasting relationships with key publishing

partners.

o Serve as the primary point of contact for publishers, addressing queries, providing

support, and ensuring satisfaction.

o Understand client needs and objectives, offering solutions that align with business

goals.

o Conduct regular check-ins with publishers to ensure their ongoing success and

satisfaction.

2. Operations Management:

o Oversee and manage the daily operational processes related to publisher accounts.

o Monitor and manage the performance of publisher campaigns, ensuring KPIs are

met.

o Collaborate with internal teams (e.g., marketing, product, and analytics) to ensure

smooth delivery of publisher requests and service.

o Troubleshoot and resolve any issues, ensuring minimal disruption to clients

operations.

3. Campaign Support and Reporting:

o Coordinate the setup, execution, and optimization of publisher campaigns.

o Analyze campaign data and performance metrics, preparing regular reports for

clients.

o Provide insights and recommendations for campaign optimization based on

performance data.

o Ensure timely and accurate reporting to clients on campaign progress and

outcomes.

4. Client Onboarding and Training:

o Facilitate the onboarding process for new publishing partners, ensuring they

understand the platform and tools.

o Provide training and support to clients as needed to enhance their experience with

the platform.

o Proactively assist clients in adopting best practices to maximize the value they

derive from the platform.

5. Cross-functional Collaboration:

o Work closely with sales, product, and marketing teams to ensure alignment on

client expectations and deliverables.

o Provide feedback to internal teams regarding client needs, product improvements,

and service gaps.

6. Issue Resolution:

o Handle escalated issues and work to resolve challenges promptly.

o Ensure that all concerns are addressed in a timely manner, with a focus on

maintaining positive client relationships.

Skills & Qualifications:

Proven experience in client-facing roles, particularly in publisher management,

operations, or account management.

Strong understanding of digital publishing, advertising, or related industries.

Excellent communication and interpersonal skills, with the ability to build rapport and

influence stakeholders at all levels.

Strong organizational and project management skills, with the ability to multitask and

manage competing priorities.

Analytical mindset with the ability to interpret performance data and make

recommendations for improvement.

Ability to work independently and as part of a collaborative team.

• Proficiency in MS Office Suite (Excel, PowerPoint, Word)