Job Description
Key Responsibilities
Project Coordination & Scheduling
- Plan, schedule, and coordinate project kickoff meetings, including participation from client and internal personnel.
- Book and document Enterprise and Client internal project meetings as directed by the Project Manager, attend meetings, and publish minutes.
- Monitor execution of Enterprise, Client , and accountspecific project tasks, following up and alerting the Project Manager on required actions.
Documentation & Repository Management
- Maintain accountspecific documentation for each project, ensuring accuracy and accessibility.
- Create and maintain the project repository in alignment with Client and account playbook requirements.
- Manage and organize project documentation within the accountspecified tools.
- Document, review, and enforce project management standards, templates, and best practices.
Project Planning & Reporting
- Draft detailed project schedules, capturing tasks, timelines, and dependencies in the approved scheduling tool.
- Update and maintain project schedules to reflect progress and changes through weekly followups with the Project Manager.
- Draft highlevel communication plans to support stakeholder engagement and information flow.
- Track project milestones, deliverables, and timelines to ensure alignment with the project plan.
- Adhere to customerspecific weekly reporting cadences, tracking and managing artifacts such as action items, dashboards, and supporting documentation.
Change, Risk, and Issue Management
- Document scope additions or modifications using the approved change request template.
- Gather required information and prepare service/project change requests for Project Manager approval.
- Document, track, and follow up on risks, actions, issues, and decisions based on Project Manager direction.
- Alert and escalate aged or unresolved risks, issues, and pending decisions in accordance with escalation policies.
Quality Assurance & Performance Monitoring
- Follow established processes to monitor and ensure quality and performance throughout the project lifecycle in alignment with the Project Management Plan.
- Provide input on KPI and Quality Management Plan (QMP) monitoring.
- Monitor, track, and alert on defect data and trends in collaboration with the testing team.
Data Validation & Reporting Support
- Gather raw data from various workstreams, consolidate inputs, and format status reports according to account or delivery team requirements.
- Validate raw data inputs to ensure accuracy across risks, issues, achievements, escalations, milestones, schedule status, and overall project health.
- Assist in reconciliation of time tracking and funding, alerting the Project Manager to deviations.
Operational Support
- Maintain and update project priority lists by account, delivery team, and overall Gainwell delivery, incorporating input from leadership.
- Support ongoing project governance by ensuring documentation, reporting, and communication standards are consistently met.
Qualifications
- Experience in project coordination, PMO support, professional services operations, or a similar role.
- Strong organizational and timemanagement skills with the ability to manage multiple priorities.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office, project management tools, and collaboration platforms.
- High attention to detail and a commitment to accuracy and quality.
Preferred Skills
- Experience working within structured project management frameworks (PMBOK, Agile, etc.).
- Familiarity with change management, risk tracking, and project governance processes.
Ability to work independently while supporting multiple stakeholders across a matrixed environment.
Qualifications
Any
Range Of Year Experience-Min Year
3
Range Of Year Experience-Max Year
5
