Junior Customer Support Executive (Night Shift)

We are seeking a Customer Support Executive US Process (Night Shift) with experience in US Healthcare Revenue Cycle Management (AR Calling & Denial Management). This role is responsible for end-to-end accounts receivable follow-up, denial resolution, and payer communication to reduce outstanding AR and improve cash flow.

The ideal candidate brings strong RCM knowledge, communication skills, and the ability to manage complex claim scenarios in a fast-paced environment.

Key Responsibilities

• Perform end-to-end AR follow-up with insurance companies via outbound calls
• Analyze claims for rejections and denials, ensuring timely resolution
• Initiate appeals and escalate unresolved claims when required
• Accurately document call outcomes in billing systems
• Meet and exceed SLA/KPI metrics (productivity, quality, resolution rate, TAT)
• Handle complex claim escalations effectively
• Collaborate with Data, Quality, and Client teams
• Mentor junior associates and support knowledge transfer
• Ensure strict HIPAA compliance and data confidentiality

Required Skills

• Strong knowledge of US Healthcare RCM (AR follow-up, denial management, payer guidelines)
• Excellent verbal communication with neutral accent
• Strong negotiation and problem-solving skills
• Proficiency in practice management systems, payer portals, and MS Office
• Ability to multitask and manage high call volumes
• Flexibility to work in US night shifts

Qualifications

• Graduate in any stream (BA/BCOM preferred)
• 13 years of experience in US Healthcare RCM Voice process (AR Calling / Denial Management)
• Experience handling complex AR cases, authorizations, and escalations preferred

About BrickRed Systems:

BrickRed Systems is a global leader in next-generation technology, consulting, and business process service companies. We enable clients to navigate their digital transformation. BrickRed Systems delivers a range of consulting services to our clients across multiple industries around the world. Our practices employ highly skilled and experienced individuals with a client-centric passion for innovation and delivery excellence.

With ISO 27001 and ISO 9001 certification and over a decade of experience in managing the systems and workings of global enterprises, we harness the power of cognitive computing hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Please post this job