Key Accountabilities and Challenges
- Perform day-to-day processing of cheques, Direct Debit runs, EFT/wire transfers, and AR transactions to ensure accurate and timely recording of cash receipts in the AR ledger.
- Review and process refund transactions, deductions, and discrepancies in line with company policy.
- Review auto-posted transactions for accuracy and compliance.
- Issue debit notes and credit notes adhering to company policies.
- Timely allocation of incoming payments and unapplied cash, and investigate payment discrepancies.
- Manage a variety of ad-hoc queries and monitor customer accounts, ensuring compliance with BP's credit standards.
- Research and resolve issues within guidelines by using multiple databases and coordinating with collection teams or customers.
- Maintain and track outstanding AR and collection activities requiring immediate attention, coordinating with customers as needed.
- Review weekly and monthly bank reconciliations to identify any unidentified deposits and ensure AR balances reconcile daily/monthly.
Essential Education & Experience
- Graduate degree or equivalent experience in Economics, Business, Finance, Accounting, or related field with relevant language skills.
- Minimum 2+ years experience in accounts receivable, cash application, master data, data analytics, or customer service.
- Experience in a shared services center environment.
- Experience working with sales teams and external customers.
- Strong analytical and numerical skills with financial accounting knowledge.
- Proficient in systems such as AS 400 and SAP.
- English proficiency at B2-C1 level.
Skills and Competencies
- Strong interpersonal, influential, and decision-making skills to maintain effective relationships with key collaborators.
- Ability to handle complex situations balancing customer needs and business objectives.
- Flexibility to adapt approaches to meet changing requirements.
- Capability to manage conflicting priorities and deadlines, escalating urgent issues timely.
- Effective prioritization and resolution of urgent matters to deliver business value.
- Consistent delivery of high-quality information under tight deadlines.
- Ability to work efficiently in a fast-paced environment.
- Detail-oriented with a strong focus on accuracy.
