Accurately input and maintain data on a proprietary loan administration platform, ensuring the integrity of loan-related information within a specialized system.
Monitor the Data Services inbox for incoming documents and queries, responding promptly and effectively to ensure timely communication and issue resolution.
Collaborate with internal teams to understand data flows and processes, working cross-functionally to ensure data accuracy and process alignment across departments.
Maintain static setup for lender/borrower contact information in Loan IQ and other systems, ensuring up-to-date and accurate contact details across platforms.
Manage and complete ad-hoc tasks within the expected turnaround time (TAT), demonstrating effective time management and organizational skills.
Utilize functional knowledge of Loan IQ and the lending domain to support loan administration tasks and ensure accuracy in data processing.
Build various types of payment instructions within the Loan IQ application, including static setup for remittance instructions and customer details.
Perform callbacks to borrowers and lenders to confirm payment and administrative details, ensuring accuracy and preventing transaction discrepancies.
