Client Servicing, Account Executive
Role Overview
The Client Servicing Executive will be responsible for supporting and managing day-to-day client interactions while ensuring smooth and timely execution of digital marketing campaigns. This role requires regular client communication, strong coordination with internal teams, and a clear understanding of brand and campaign objectives.
Key Responsibilities
- Act as a point of contact for assigned clients, supporting day-to-day communication and ensuring timely responses to queries and requests.
- Build a strong understanding of client brands, including their identity, values, target audience, and messaging, to support effective campaign execution.
- Receive, decode, and translate client briefs into clear internal instructions for creative, media, SEO, and web teams.
- Coordinate with internal stakeholders to ensure campaigns and deliverables are executed as per agreed timelines and quality standards.
- Conduct quality checks on content and ensure client approvals are obtained before publishing across social media platforms.
- Manage content scheduling and publishing across platforms in coordination with the social media team.
- Prepare and maintain Job Status Reports (JSRs), trackers, and timelines, and share regular status updates with clients.
- Assist in preparing performance reports, campaign reviews, and presentation decks for client discussions.
- Participate in client calls, meetings, and internal brainstorming sessions to contribute to campaign planning and content calendars.
- Support Online Reputation Management (ORM) activities, including monitoring, escalation, and coordination of responses.
- Conduct routine hygiene checks and work closely with Media, SEO, and Web teams to ensure seamless execution across all digital touchpoints.
Skills & Requirements
- Bachelor's degree in Marketing, Communications, Media, or a related field.
- 13 years of experience in a client servicing, account management, or digital marketing role (agency experience preferred).
- Strong verbal and written communication skills with the ability to interact confidently with clients.
- Basic to intermediate understanding of digital marketing, social media platforms, and campaign workflows.
- Strong organisational skills with the ability to manage multiple clients and deadlines.
- High attention to detail and a proactive, solution-oriented mindset.
