About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
MIS (Management Information System)
- Prepare daily, weekly, monthly, and ad-hoc MIS reports
- Collect, clean, validate, and consolidate data from multiple sources
- Maintain trackers for headcount, productivity, attendance, leave, SLA, TAT
- Create and maintain dashboards and management presentations
- Analyze trends, gaps, and variances; highlight risks and improvement areas
- Ensure data accuracy, consistency, and timely delivery
- Automate reports using Excel formulas, macros, or BI tools
- Maintain proper documentation, version control, and audit readiness
- Support internal and external audits with required MIS data
Analytical & Behavioral Skills
- Strong analytical and problem-solving skills
- Ability to interpret large data sets and present insights
- Good communication and stakeholder coordination
- Time management and deadline adherence
- Ability to handle ad-hoc reporting requirements
Tools & Technologies
- MS Excel (Advanced): Pivot Tables, VLOOKUP/XLOOKUP, INDEX-MATCH, formulas, charts
- Power BI / Tableau (preferred)
- WFM tools: Verint, Aspect, IEX, Kronos, or similar
- Basic knowledge of SQL / databases (added advantage)
- MS PowerPoint for management reporting
Key Metrics Handled
- Headcount & Attrition
- Productivity & Utilization
- SLA & TAT Compliance
- Shrinkage & Attendance
- Forecast vs Actual analysis
- Capacity & Demand variance
