Act as a Technical Subject Matter Expert (SME) to manage and support integrations across multiple Enterprise Integration cloud platforms such as Mulesoft, Axway, or IBM Integration Bus.
Handle incident management and service requests, monitor operational metrics, and respond to alerts.
Troubleshoot and resolve issues across all environments effectively.
Implement bug fixes and drive continuous improvements to reduce incidents.
Establish monitoring and alert mechanisms to ensure system reliability.
Assist in the monthly patching of integration platforms.
Collaborate with project teams and business stakeholders to provide support and integrate solutions.
Design and implement integration solutions by adhering to best practices for various applications and systems.
Enforce defined policies and checklists for successful project transitions.
Ensure the technical quality and compliance of integration solutions.
Support the Integration Architecture team in planning upgrades and migrations in accordance with the technology roadmap.
Maintain a cadence with the Integration Architecture team to discuss assigned tasks and seek guidance as needed.
Manage support KPIs and keep the interface repository updated.
Provide technical assistance to offshore teams and external partners.
Support new platform use cases and facilitate their onboarding.
Collaborate effectively with partner and product vendor teams.
Create and maintain documentation as required.
Be flexible regarding on-call and weekend support as needed.
What we look for
Bachelors degree in IT or a similar technology-related field.
1-3 years of development and/or support experience in integration platforms.
Familiarity with Mulesoft, CI/CD deployment tools, preferably Azure DevOps.
Experience with Managed File Transfer (MFT) products and configurations, preferably Axway ST.
Basic SQL skills and understanding of SSL Certificate management.
Experience in implementing DevOps, CI/CD configurations, and automation.
Understanding of integration, API architecture, and cloud platforms.
Strong troubleshooting skills and ability to collaborate with multiple project teams.
Willingness to learn quickly and participate in cross-training opportunities.
Ability to work effectively in a team environment.
Relevant integration certifications such as Mulesoft or similar are a plus.
