Jira Administrator

Fusion Plus Solutions

Hyderabad

5-8 Years

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Posted a month ago
Over 50 applicants

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Job Description

No of years experience 5+ Detailed job description - Skill Set: Service Project Configuration: Interpret and translate business requirements into service project configurations, including request types, queues, and SLAs.
Permissions and Notifications: Manage permissions and notifications for customers and agents.
Project Creation and Management: Understand project creation aspects and be able to create break-down epics, stories, tasks, subtasks, and workflows.
Customer Experience Optimization: Optimize the customer experience through portal configurations and knowledge base design.
Workflow Automation: Create workflows using dashboards, reports, and automation.
Best Practices Implementation: Leverage Atlassian Community and resources to implement best practices.
Methodologies Understanding: Understand the concepts of Kanban, Agile, and SAFe methodologies.
Tool Integration: Work on the integration of DevOps/QA tools like qTest, Tosca, and GitLab with Jira.
Mandatory Skills Jira Administrator or Developer Knowledge
Proficiency in scripting languages (e.g., Groovy, JavaScript).
Experience with REST API and web development technologies.
Good to Have Skills Strong understanding of Jira administration and configuration, especially for service projects.

More Info

Job Type:

Permanent Job

Industry:

IT Management

Role:

System Administrator

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Fusion Plus Solutions

At Fusion Plus Solutions Inc, we believe that it’s an exceptional company - a company of people proud of the work they do and the solutions they provide. By understanding what drives our specialty industries, becoming involved in our communities on a professional and personal basis, following a disciplined process of identifying quality candidates, partnering with employers to understand their core business and their employment requirements, and delivering exceptional service, we achieve great results for all concerned.

Job ID: 121821357

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