Jira Admin

Roles & Responsibilities

Atlassian Tool Administration

• Configure and manage JIRA, Confluence, and Crowd instances including workflows, custom fields, schemas, projects, and spaces.
• Manage user accounts, roles, and permissions to ensure secure access control.
• Maintain system customization including plugins, apps, and integrations.

System Maintenance & Support

• Perform routine maintenance, monitoring, and performance optimization of Atlassian tools.
• Handle system upgrades in multi-node/server environments.
• Migrate projects and Confluence spaces between instances and versions.

Incident & Ticket Management

• Manage and resolve VOC (support tickets) efficiently.
• Troubleshoot system issues and provide timely resolution.
• Coordinate with Atlassian support and plugin vendors for issue resolution.

Development & Integration Support

• Provide customization and basic development support for integrations.
• Work with scripting and system configuration to enhance tool functionality.
• Maintain source code and integration components as required.

Infrastructure & Technical Support

• Work with Linux and Windows systems for application support.
• Use CLI and shell scripting for automation and system tasks.
• Experience with virtualization tools such as VMware or KVM.

Database & Reporting Support

• Perform basic database operations and query writing using MS SQL Server or Oracle.

User Support & Training

• Provide training sessions and user support for Atlassian tools.
• Communicate updates and progress of issues to clients and stakeholders.