Jewellery Operations Manager

Title: Head of Operations – Retail Jewellery

Location: Hyderabad (Travel Required)

Experience: 6–10 years (Jewellery retail mandatory)

Compensation: ₹18–24 LPA (Based on experience)

Reports To: CEO

We are looking for a hands-on Head of Operations to lead retail store performance across locations, with a strong focus on driving sales, operational excellence, and customer experience.

1. Store Operations & Customer Experience

• Drive SOP implementation across stores covering operations, inventory control, loss prevention, and store upkeep
• Ensure a premium in-store experience and handle escalations to build customer trust
• Maintain strong standards of VM, hygiene, and overall store readiness

2. Sales Performance & Store Growth

• Own store-level sales targets and drive conversion, upselling, and ticket size growth
• Analyse sales trends and implement actions to improve footfall and performance
• Ensure timely execution of campaigns and new collection launches

3. Team Leadership & Inventory Management

• Hire, train, and manage store teams with clear performance frameworks
• Oversee stock planning, replenishment, audits, and minimisation of shrinkage
• Conduct regular store reviews to improve execution and resolve bottlenecks

• Strong experience in jewellery retail operations with a proven sales track record
• Prior experience in large chains (e.g. Tanishq, Malabar, ORRA) or strong regional players (e.g. PNG) is a big plus
• Hands-on leader with strong execution and team management skills
• Understanding of customer behaviour, retail trends, and store operations
• Knowledge of ACME ERP is a strong advantage

Join us at Élevé to build and scale a high-growth retail network, with strong ownership, rapid career growth, and meaningful performance-linked upside.