Title: Jewellery Operations Executive
Reporting: Operations Manager, Jewellery
Location: Mumbai, India
Work Mode: Onsite / Hybrid
Experience: 3+ years
About The Role
We are looking for a Jewelry Operations Executive who combines a passion for jewellery with a strong process-driven mindset. You will play a central role in managing end-to-end coordination across manufacturers, customers, and internal teams, ensuring every order moves seamlessly from pre-purchase to final delivery.
Your north star: driving precise, timely, and scalable order execution across the entire lifecycle.
Key Responsibilities
- Quotation & Pre-Sales Execution
- Calculate and share accurate customer quotations within defined TATs
- Ensure speed and responsiveness, as this directly impacts conversion rates
- Order Creation & CAD Management
- Raise CAD requests and purchase orders with manufacturers
- Review and approve CAD files, ensuring alignment with customer requirements before production
- Identify and flag discrepancies or potential issues early to avoid rework
- Organise and maintain all CAD files systematically for easy access and traceability
- Ensure timely receipt of CADs from suppliers and follow up proactively to prevent delays
- Order Tracking & Coordination
- Manage end-to-end order timelines, from confirmation to delivery
- Coordinate closely with manufacturers, QC teams, and logistics partners
- Follow up on key production milestones to ensure timelines are met
- Exception Handling & Problem Solving
- Manage remakes, repairs, resizing, and order modifications
- Handle customer escalations with a solution-oriented approach
- Resolve issues proactively to minimise delays and impact
- Systems & Data Accuracy
- Maintain accurate, real-time updates across all systems and trackers
- Ensure complete visibility of order status at every stage
- Process Improvement
- Identify gaps, inefficiencies, and recurring issues
- Suggest and implement process improvements to drive scalability and efficiency
What We're Looking For
- 3+ years of experience in operations, preferably in a high-volume or fast-paced environment
- Strong Excel / Google Sheets proficiency — ability to build and manage complex trackers, formulas, and reports with ease
- Highly data-driven — comfortable analysing operational data to track performance, identify patterns, and make informed decisions
- Strong numerical and calculative aptitude — able to accurately compute quotations, margins, and order metrics
- Proven track record in operationally heavy roles with hands-on coordination, order management, or supply chain experience. You must excel at managing diverse stakeholders while delivering results within high-pressure, time-sensitive environments
- Experience in jewellery, diamonds, or luxury goods is preferred — but not mandatory; a strong willingness to learn the industry is welcome.
- Strong interest in jewellery and the luxury goods industry
- Ability to think critically and learn quickly in a fast-paced environment
- Comfortable working with technology, tools, and data on a daily basis
- Clear and confident communication skills (written and verbal)
- Highly organised and detail-oriented, with the ability to manage multiple priorities
- Proactive mindset with strong ownership of tasks and outcomes
Who Should Apply
We're looking for individuals who bring both mindset and curiosity:
- Passionate about the jewellery / diamond / luxury goods industry
- Tech-forward and process-oriented
- Thrive in a fast-moving, detail-driven environment
- Eager to learn, take ownership, and grow within operations
What Success Looks Like
- Orders move smoothly with minimal delays or errors
- Customers have a clear, reliable, and positive experience
- Operations become more efficient and scalable over time
- Issues are anticipated and solved proactively, not reactively
