Why this role exists
Our product development pipeline runs across multiple manufacturing partners, and this role is the connective tissue that keeps it moving. You will sit between our internal merchandising team and external factories — owning sample tracking, order coordination, and documentation from first development sample through final production. When this role works well, products arrive on time, errors surface early, and nothing falls through the cracks.
What you'll own
- Manage end-to-end sample coordination with factories — raise PD requests, track status, flag delays before they cascade
- Act as the primary liaison between the internal merchandising team and factory production contacts; keep both sides informed without requiring escalation
- Maintain accurate, up-to-date product records, order trackers, and development documentation — your records are the single source of truth
- Handle customer order queries with clear, timely status updates — no vague responses, no chasing from the customer's side
- Prepare product presentations, reports, and collateral for internal reviews and client-facing use (Excel, PowerPoint, Canva)
- Identify and flag workflow bottlenecks in the sampling or order process; suggest process fixes, not just workarounds
What we need from you (Must-have)
- 2–5 years in jewellery merchandising or product coordination — you understand how a jewellery piece moves from sketch to shipment
- Direct experience working with jewellery manufacturers or production teams (not just fashion accessories)
- Strong Excel skills — you build trackers, not just fill them
- Clear written and verbal communication; able to manage factory contacts and customer queries without hand-holding
- Habit of proactive follow-up — you chase timelines, not wait to be asked
Nice-to-have
- Experience with export or international vendor coordination
- Familiarity with ERP or order management systems
- Canva proficiency for client-facing product presentations
- Exposure to B2B customer communication in a jewellery context
Skills: b2b,jewelry,communication,manufacturing,canva,product,merchandiser,excel,customer,merchandising
