JD Edwards CSMS Professional

Serve as a senior JD Edwards functional consultant focusing on CSMS (Customer Service Management System) and Service Warranty modules.

Implement and configure JD Edwards EnterpriseOne CSMS and Service Warranty modules for multiple clients.

Analyze business requirements and provide functional solutions based on JD Edwards capabilities.

Support ERP users during functional queries and system issues related to warranty and customer service workflows.

Coordinate with technical and crossfunctional teams to ensure seamless module integration.

Validate configuration changes and assist in user acceptance testing before deployment.

Monitor system performance and recommend improvements to enhance customer service processes.