Java L2/L3 support lead

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Java L2/L3 support lead to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Java 

Primary Skill: Application Support-Java/JEE-L2 or L3 Support  

JD: 

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a Java resource with good technical knowledge for our NTT DATA project to join our team. 

Role and Responsibilities: 

Must possess hands-on experience working in an applications production support/application development environment.  

They must also possess detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve applications tickets. 

Provide 2nd and 3rd level support for critical and non-critical automotive production applications for a large automotive company.  

The role is to maintain, control and support the applications on the production lines. 

Technical support and maintenance activities for the applications. 

Daily tasks to be performed:  

• Working with the client's processes (incident, problem, change management). 
• Communicating and working closely with the users and the client. 
• Daily meetings with the team, occasional meetings with the client. 
• Problem analysis and documentation. 
• Performing root cause analysis. 
• Source code analysis. 
• Creating bug fix, releases and upgrades for the applications. 
• Occasionally configuring and optimizing the application and infrastructure. 
• Responsible for monitoring and responding to open tickets submitted through an incident management system. 
• Troubleshoot and escalate alerts that cannot be resolved to appropriate section. 
• Prioritize and handle service requests and incidents. 
• Progress issues and provide relevant information for troubleshooting or for clarification. 
• Identify opportunities for process improvement and contribute to departmental initiatives. 
• Responsible for improving and documenting the technical processes around application support (using Confluence). 
• Work collaboratively with Account Managers on change requests, managing issues and establishing priorities. 
• Handle late night and weekend emergency support on as required. 
• Resolve system problems during non-business hours or backlogs by providing off-hours support as needed. 
• Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team. 
• Develop scripts works with team to automate repeatable manual tasks. 
• Responsible for troubleshooting and resolving application. 

Technical Skills: 

Application Support Java Resource: 

• Perform Application support, technical queries and technical resolution well in time and guide other team members on Java, Java scripts and other related technologies. 
• Experience to resolve technical application support issues and respective tickets within defined timeline and guide to others and clarify their application support technical queries of core skills. 

Primary Skills: Java related technologies. 

• Reporting and presenting to client. 
• Single Point of Contact for the team 
• Good Communication. 
• Technical expertise in the leadership role. 
• Candidate should have knowledge on these skills i.e. Tomcat, JavaScript, HTML, Jira, Confluence, Eclipse, IBM WebSphere MQ, MS SQL, Unix basics. 

Language: German (Optional). Good to know to read, write and speak in German language.