Exp
5 - 7 years
Job Title
Support Analyst
Location Pan India or any constraint
Hyderabad
Project type (Support / Dev / Maintenance / Testing)
Support
Shift involved If yes please share timing.
Fixed (2 - 11:30 PM)
Customer interview involved yes / No
No
Salary Range
Skill
Mandatory
Proficiency Level (1-5)
Development Language (JAVA)
Yes
4
Analytical and problem-solving skills
Yes
4
Communication skills
Yes
5
SQL Expertise
Yes
4
Leadership & Team Management Skills
Yes
3
Responsibilities:
- Will be the Initial Point of Contact.
- Respond to user queries via email, ticketing system, Q & A forum, ensuring timely and accurate resolution of issues.
- Issue Diagnosis and ticket management.
- Logs, update and track issues in the ticketing system ensuring proper documentation and followups.
- Knowledge base contribution.
- Create and maintain user guides, FAQs and troubleshooting documents for common issues.
- Prepare operational status reports for client reporting
- Handle the first level of escalation if any.
Required Skills and Qualifications:
- Background in development using Java, Angular and SQL.
- Ability to write medium to complex SQL queries, navigate business logic code, look up source code for origin of error messages.
- Excellent communication and leadership skills.
- Problem-Solving: Excellent analytical and problem-solving skills.
- Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
