Primary skills - ITSM (ServiceNow or Atlassian Suite or Jira & Confluence), Configuration or Platform migration exp, Administration, Freshservice
- The Application Support Engineer will be responsible for administering and supporting the ticketing system, along with providing operational support, maintenance, and lifecycle management for both SaaS (vendormanaged) and selfmanaged enterprise applications. The role ensures applications remain secure, available, performant, and compliant, while coordinating closely with vendors, internal infrastructure teams, InfoSec, and business stakeholders.
- The customer is flexible with candidates who have experience in other ITSM tools (ServiceNow, Atlassian Suite Jira & Confluence, etc) if they do not have Fresh service experience, as long as they have handson administration expertise on at least one ITSM platform.
- Candidates should have experience in both selfmanaged application support and SaaS (Managed Service) application support, along with Cloud/Application support capabilities.
- Candidates must be quick learners, able to adapt in a fastpaced environment, and demonstrate a strong willingness to learn and grow.
- Experience in application maintenance for multitier applications/tools (e.g., M365, etc.) is required.
- Familiarity with cloud platforms (AWS, Azure) and hybrid environments is expected.
