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ITSM Consultant

AlgoLeap Technologies
Chennai
15-20 Years
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  • Posted 26 days ago
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Job Description

5+ years Experience, IDP DC Chennai Location

Interim State (Key Deliverables) 3 months:

  • ITSM Platform Capability Assessment and Gap Analysis
  • Target Operating Model (TOM) for ITSM Platform Team
  • Team structure and roles
  • Interaction model between business units, platform, and operations
  • Roadmap for ITSM Platform Uplift (612 Months)
  • Key initiatives (e.g., Intelligence Integration, Experience Enhancement (Virtual agents))
  • Quick wins vs strategic enablers
  • Dependencies, risks, resource requirements
  • Skills Transition and Recruitment Support Plan
  • Architecture Best Practices and Guardrails Documentation
  • Executive Playback and Handover

More Info

Job Type:
Permanent Job
Industry:
Software
Role:
ERP/CRM - Technical Consultant
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

AlgoLeap Technologies

Algoleap is a digital product engineering firm focused on a cloud-first, agile-first approach.
We deliver next-generation technology efficiencies and impact through modern app
development and management. We bring the best of product engineering practices to traditional technology teams involving a combination of cultural, organizational, and process-oriented changes.

Job ID: 117052367

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Last Updated: 10-03-2026 08:31:38 AM
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