The IT One Help Desk Analyst will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process.
Main Responsibilities & Tasks
- Resolve technical incidents as second level support, ensuring minimal downtime for end users.
- Process service requests such as installation of software or hardware assistance
- Troubleshoot complex issues, providing sustainable solutions and maintaining a comprehensive resolution documentation.
- Communicate clearly and effectively with users, offering guidance and updates throughout the resolution process.
- Manage endpoint lifecycle, including the deployment, distribution of hardware, replacement, and repair activities to ensure optimal user experience.
- Provide reliable printer support, addressing connectivity, maintenance, and printing quality issues
- Collaborate actively in IT rollout projects
Qualification & Skills
- Educational training in Information Technology or a comparable qualification
- Minimum 3 years of work experience in IT End User Support mandatory
- Fluent in English
- Good competency level covering a wide range of IT Skills and disciplines that are needed for 1st and 2nd level support
- Immediate joiners preferred.
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
