Job Description
Skills:
Technical Support, IT Helpdesk, Computer Hardware Troubleshooting, LAN / WAN Management, Firewall Configuration, IT Asset Management,
ParticularsDetails Technical SupportProvided technical support for laptops, desktops, and printers via calls, emails, and WhatsApp. Contacted brand support for warranty issues. Obtained quotes and resolved issues remotely for non-warranty devices Installed and maintained antivirus software and firewall settings for system security. Restored systems and files in case of data loss or crashes. Documented technical issues and solutions for internal reference. User Onboarding & OffboardingAssigned laptops, chargers, and mice to new employees and created Gmail accounts based on HR hiring sheets (three times a week) Collected IT assets and deactivated email accounts when employees exited the company. Created, modified, and removed user accounts and permissions in Active Directory. Network & Connectivity ManagementMonitored network traffic and resolved LAN, WAN, and Wi-Fi connectivity issues. Coordinated with ISPs for escalations and downtime resolutions. Configured and maintained network devices, including routers, switches, and firewalls. Email & Collaboration ManagementManaged Google Workspace email accounts: creation, renaming, deactivation, and password resets. Asset & Inventory ManagementProcured laptops, desktops, printers, and software (AutoCAD, SketchUp Pro, Adobe) based on user needs with manager approval Maintained IT asset inventory in Excel, Google Sheets, and Freshservice with monthly audits. Conducted monthly IT asset audits across all branches. Backup & System MaintenancePerformed regular data backups and system upgrades on user devices. Audio-Visual & Event SupportProvided support for TVs, projectors, and speakers during inductions and company events. Monitored CCTV systems to ensure cameras and playback functioned properly. Vendor & Accounts CoordinationFollowed up with the Accounts team on vendor payments for IT purchases and services.
