IT Support

OwlSure, a business unit of ValueMomentum is hiring for

Job Title: IT Support Engineer – Microsoft 365 & Intune

Primary Focus

Ensure smooth day-to-day IT operations by administering Microsoft Intune, Endpoint Management, and Microsoft 365 services, while delivering high-quality L1–L2 end-user support in a hybrid enterprise environment.

Key Responsibilities

Microsoft 365 & Identity Administration

• Provide L1–L2 support for Microsoft 365 services including Entra ID (Azure AD), Exchange Online, Teams, SharePoint, and OneDrive.
• Manage users, groups, roles, and permissions in hybrid Active Directory and Entra ID environments.
• Support Identity and Access Management (IAM), including role-based access control and conditional access.
• Monitor and respond to Microsoft 365 service alerts, incidents, and outages.

Endpoint & Device Management

• Administer Intune (MDM/MAM) to enforce endpoint compliance, security baselines, and configuration policies.
• Troubleshoot and support Windows 10 and Windows 11 endpoints, including AVD environments.
• Assist with patch management and system updates for servers and endpoints.
• Enforce security policies via Intune and Group Policy.

Security & Compliance

• Apply enterprise security best practices including:
• Principle of Least Privilege
• Data encryption and device security
• Support email security, mail flow, spam filtering, and mail hygiene using Microsoft Defender or third-party solutions.

End-User Support & Operations

• Provide remote and on-site support with strong communication and follow-up.
• Assist with employee onboarding and offboarding, including device setup and access provisioning.
• Maintain accurate IT documentation, SOPs, and troubleshooting guides.
• Maintain hardware, software, and license inventory.

Monitoring, Backup & Optimization

• Monitor system performance and assist in capacity planning and optimization.
• Participate in backup and recovery operations for critical systems and data.
• Stay current with Microsoft 365 updates and recommend improvements to enhance productivity.

Required Skills & Qualifications

• 2–5 years of experience in IT Support, Endpoint Administration, or Intune/M365 environments.
• Hands-on experience with Microsoft 365 Admin Center and Entra ID (Azure AD).
• Strong experience in Windows endpoint support and troubleshooting.
• Familiarity with Intune, MDM solutions, and compliance policies.
• Solid troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively while managing multiple priorities.

Preferred Certifications

• Microsoft 365 Administrator
• Microsoft Intune Administrator
• Modern Desktop Administrator Associate