Responsibilities
- Serve as the single point of contact for internal IT, providing support for account creation, application issues, and hardware problems.
- Administer, install, and support Windows and macOS systems, including deployment and setup.
- Manage IT requests via Jira, Slack, email, Remote, and in-person support.
- Respond promptly to IT support requests and troubleshoot technical incidents.
- Document and maintain system administration procedures and policies.
- Support audio/video equipment in conference rooms and during events.
- Manage IT assets and perform basic networking tasks.
- Handle basic data center management tasks.
- Work on-site 5 days a week.
Requirements
- Ability to work independently and within a team.
- Strong analytical, detail-oriented, and problem-solving skills.
- Proactive in identifying and addressing root causes.
- Customer-focused with a high service orientation.
- Excellent communication and interpersonal skills for technical and non-technical interactions.
- Experience in IT asset management.
- 3-5 years of experience in system administration and IT support.
- Knowledge of Active Directory, Azure AD, and Office 365 user management.
- Experience supporting 500+ users in an MNC environment.
- Expertise in root cause analysis and incident resolution.
- Experience with audio/video conferencing systems (e. g., Cisco, Poly, Logitech).
- Proficiency in ITSM tools (e. g., ServiceNow, Jira).
- Strong professional attitude and time management skills.
- Recommended Technical Knowledge: End User Support, Remote Support, AV Support, MS Teams, Zoom, Slack, Windows/macOS, MDM (Intune, JAMF), Active Directory, Microsoft 365 (O365), Jira and Confluence, ITAM, ITSM.
This job was posted by Priyanka R N from Falabella.
