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IT Support Specialist II

Harness
Bengaluru
5-10 Years
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  • Posted a month ago
  • Over 50 applicants
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Job Description

  • Provide internal users with technical support and troubleshooting for hardware, software, and network issues.
  • Manage user accounts and access, including onboarding, offboarding, and access management, ensuring compliance with company policies and procedures.
  • Assist with onboarding and offboarding processes, including new hire orientation and equipment procurement.
  • Participate in on-call rotation for after-hours support, as required.
  • Resolve IT tickets, documenting incidents, service requests, and troubleshooting steps in a timely manner; providing excellent customer service and escalating issues to senior team members or other departments as needed.
  • Provide hardware and software support for desktops, laptops, conference room equipment, and other systems in the corporate IT environment.
  • Create and maintain user-facing documentation, training materials, and knowledge base articles to reduce support tickets and improve user self-service capabilities.
  • Collaborate with the IT team on bi-weekly sprints, completing assigned tasks in project management tools in a timely manner.
  • Provide clear and concise communication for effective issue resolution.
  • Participate in key IT projects and initiatives, providing technical expertise and contributing to project planning, implementation, and testing.
  • Follow established procedures and protocol, and maintain documentation related to asset tracking, systems environments, and processes.
  • Collaborate with other departments to provide support and guidance on upcoming initiatives as needed.
  • Maintain a security-first mentality and comply with company IT security policies and procedures.
  • Stay updated with the latest IT trends and technologies, and proactively contribute to process improvements and optimization.
  • Perform other IT-related duties as assigned by the IT Management or other team members.

More Info

Job Type:
Permanent Job
Industry:
Software Engineering
Role:
Technical Support Engineer
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Harness

Harness is a rapidly growing startup that is disrupting the software delivery market. The Harness Software Delivery Platform includes product modules for every aspect of software delivery, including: Continuous Integration, Continuous Delivery, Feature Flags, Cloud Cost Management, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights, Continuous Error Tracking, Code Repository, Internal Developer Portal, Software Supply Chain Assurance, Infrastructure as Code Management and AI/ML infused throughout with AI Development Assistant (AIDA). The platform is designed to help companies accelerate their cloud initiatives as well as their adoption of containers and orchestration tools like Kubernetes and Amazon ECS and make software delivery easier, giving devs their nights and weekends back.

Job ID: 129345443

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Last Updated: 16-10-2025 07:03:57 AM
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