IT support L2

Stefanini

Mumbai

3-8 Years

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Posted 3 hours ago
Over 100 applicants

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Job Description

Key Responsibilities:

Deskside Support: Provide swift and professional on-site or remote IT support to clients.
Troubleshooting & Resolution: Analyze, diagnose, and resolve desktop, mobile, and hardware/software issues. Recommend and implement corrective solutions.
System Configuration & Maintenance: Install, configure, test, monitor, and maintain client workstations, mobile devices, and related hardware or software.
Ticket Management: Record, update, and resolve tickets using the BLK ticket management system. Ensure timely responses and accurate documentation.
Collaboration Work with other support teams across global locations to resolve client issues efficiently.
Monitoring & Tools Usage: Utilize BLK tools for building, monitoring, and troubleshooting client devices. Participate in disaster recovery testing exercises.
Documentation: Write technical support and client-facing documentation in the form of Knowledgebase articles.
Customer Service & Reporting: Uphold procedures for logging, reporting, and monitoring desktop operations. Meet or exceed expected customer service levels.
Other Duties: Perform other responsibilities as assigned by the Level 2 Support Manager.

More Info

Job Type:

Permanent Job

Industry:

Consulting

Role:

Technical Support Engineer

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Stefanini

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries. With more than 35,000 employees, we co-create solutions for a better future, driving digital transformation with a focus on real results. We operate in an integrated way through 7 specialized business units: Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing. Recognized as the most internationalized technology company in Brazil, according to the Fundação Dom Cabral (FDC) ranking, Stefanini is global by essence, collaborative by nature, and strategic by vocation. It is also a pioneer in applying Artificial Intelligence to transform businesses through an end-to-end AI-First approach.

Job ID: 131806065

Jobs by Skill - IT