Job Title: IT Support Lead (Helpdesk + L1 Network Engineer + Vendor Coordinator)
Location: Gurgaon
Experience Required: 5-8 years (Minimum-5)
Job Summary
We are seeking a dynamic and versatile IT professional who can handle a mix of responsibilities across IT helpdesk support, L1 network troubleshooting, and vendor coordination. The ideal candidate should be technically competent, customer-service oriented, and organized with strong communication skills.
Key Responsibilities
IT Helpdesk Support (60%)
- Provide first-level technical support for desktops, laptops, printers, and software applications.
- Handle ticketing system and respond to support requests (Windows/MacOS).
- Troubleshoot issues related to MS Office 365, Outlook, Teams, and common business applications.
- Manage user onboarding/offboarding including account creation, access control, and asset assignment.
- Install and configure systems and applications based on company policies.
L1 Network Engineer (25%)
- Monitor and troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN).
- Assist in basic firewall/router/modem configuration and health checks.
- Escalate complex network issues to L2/L3 or external service providers as required.
- Support IP telephony and video conferencing systems.
- Maintain logs and ensure uptime of basic infrastructure.
Vendor Coordination (15%)
- Act as point of contact for IT vendors (hardware suppliers, ISPs, AMC providers).
- Track and manage IT inventory, warranties, and AMC contracts.
- Coordinate service requests, quotes, and follow-ups for timely delivery and support.
- Assist in IT procurement processes and maintain asset registers.
Qualifications
- Bachelor's degree in IT/Computer Science or equivalent diploma.
- Industry certifications preferred: CompTIA A+ / Network+ / ITIL Foundation / CCNA (basic).
- Proven experience in Helpdesk/Support and basic network troubleshooting.
- Experience using ticketing tools like Freshservice, ServiceNow, or Zoho Desk.
- Knowledge of Office 365 administration, Active Directory, VPN, and endpoint protection EDR , DLP , Web Proxy
Skills
- Excellent problem-solving and multitasking skills.
- Strong communication and interpersonal abilities.
- Vendor management and basic procurement understanding.
- Ability to document SOPs and maintain service logs.
Employment Type: Full-time
Shift Timing: Day Shift (Monday to Friday)
Skills: ms office,outlook,vendor coordination,firewall,router configuration,troubleshooting
