IT Support Engineer

Brief Summary

We are seeking a skilled IT Support Engineer to provide comprehensive end-user support and manage client platforms. This position offers a multi-year contract, ensuring stability and growth in your career.

Responsibilities

• Deliver end-user support with a focus on client management and troubleshooting related to client platform issues. Promptly respond to incidents, investigate issues, and provide temporary or permanent resolutions. Maintain communication by providing timely status updates to relevant stakeholders. Handle service requests related to client platforms and monitor service levels. Document and maintain system configurations while generating regular reports. Participate in the implementation and upgrade of client platforms. Coordinate with vendors for hardware replacement and manage asset records. Conduct user account management, including password creation, resets, and deletions. Administer local servers to support software distribution and patch management. Ensure project deliverables align with service level requirements and propose action plans when necessary. Establish and uphold facility management standards to ensure operational consistency across teams. Provide regular progress reports on ongoing projects.

Requirements

• Minimum educational qualification of Higher Nitec or Diploma in Computer/Electronic Engineering or a related field. At least 1 year of relevant experience in technology administration. Basic network knowledge is advantageous. Proficiency in MS Office and familiarity with related technologies.