We are seeking an IT Support Engineer to provide technical support across our specialist healthcare businesses. The successful candidate will be responsible for providing end-user support and IT systems support across multiple clinic and corporate sites. The role includes supporting Clinic Management Systems (CMS), IT infrastructure, and day-to-day clinic operations. This position involves hands-on troubleshooting, system administration, and close collaboration with internal stakeholders and vendors to ensure reliable and secure IT operations.
What You'll be Responsible for
1. IT Support & Operations
- Provide Level 1/2 (L1/2) support across clinic sites, including troubleshooting:
- Clinic Management System (CMS)
- Clinical / Laboratory systems
- End-user computing (EUC) devices, including workstations, mobile devices, printing/scanning devices, and VoIP/digital telephony systems
- Wireless access points and network connectivity
- Manage IT helpdesk tickets and ensure resolution in accordance with service level agreements (SLAs)
- Support multiple clinic sites, including onsite assistance when required
- Support clinic setup, relocation, and decommissioning activities
- Conduct user training and maintain IT documentation
- Maintain IT asset inventory and track software license renewals
- Develop and continuously improve IT documentation, SOPs, and knowledge base articles
2. Infrastructure & Security Support
- Support and maintain IT infrastructure, including firewalls, networks, servers, NAS, and security systems
- Perform system administration tasks including backups, patching, updates, and monitoring of system alerts and logs
- Troubleshoot network and infrastructure issues affecting clinical and laboratory systems
- Assist in audits, system reviews, and incident investigations in compliance with organisational and regulatory requirements (MOH, PDPA, HIA)
- Support endpoint security, antivirus/EDR, patch management and security monitoring activities
- Support IT security initiatives and recommend improvements to enhance system resilience and compliance
3. Systems & Project Support
- Support system migrations, clinic transitions, and data validation activities, working with users and vendors
- Collaborate with internal teams and vendors to troubleshoot issues and implement system enhancements
- Assist in application deployments, testing, rollouts, and user training
- Troubleshoot system integrations, including API connectivity between CMS, EMR, clinical systems and third-party applications
- Support the implementation and ongoing IT operations of new clinical and laboratory systems
Additional Information
- Standby support for evening and weekend clinic operations may be required on a rotational basis
- Perform other IT-related duties as assigned in line with operational and business needs
The Experience and Expertise You'll Bring
- Diploma in Information Technology or related discipline, with at least 2 years of relevant experience
- Experience in healthcare IT, hospital, clinic, laboratory or other regulated environments is an advantage.
- Experience supporting CMS, clinical or laboratory systems, IVF/fertility systems experience
- Strong analytical, problem-solving, and communication skills
- Ability to work in a fast-paced, team-oriented environment
- Experience in IT administration (system maintenance, user management) preferred
- Self-motivated with a willingness to learn and improve technical skills
Why Join Us
At Singapore Medical Group, you'll be part of a dynamic healthcare organisation where technology plays an important role in supporting quality patient care and seamless clinic operations.
