About Metayb
Metayb is a digital transformation company on a mission to empower organizations to navigate and succeed in a digital-first world. We have grown into a close-knit team of 500+ professionals with deep domain expertise across industries and technologies. Metayb focuses on delivering seamless customer experiences, improving operational efficiency, and enabling data-driven decision-making. By leveraging emerging technologies, we aim to be the preferred partner for global enterprises in achieving their strategic goals within a digital-first ecosystem. Our core expertise spans Digital Transformation, Data Science, SAP Implementation, Workflow Automation, Dashboarding & Visualization, Finance, and Supply Chain services. We are continuously expanding into next-generation areas such as IoT, AI/ML, and Virtual Reality, with a vision to be best-in-class across digital solutions, infrastructure, and product engineering.
Work Details
Experience: 16 Years
Shift Timing: 6:30 PM 4:30 AM
Work Mode: Remote
Positions: Multiple
Immediate Joiners Preferred
Key Responsibilities
You will be responsible for:
- Overseeing and updating assigned support service requests
- Handling daily technical support activities including desktop support, data network, and basic server management
- Setting up desktop computers, peripherals, and testing network connections
- Installing and testing desktop software applications and internet browsers
- Diagnosing and troubleshooting technical issues, including account setup and network configuration
- Asking targeted questions to identify and resolve issues efficiently
- Introducing and following industry best practices in IT support and processes
Core Responsibilities & Expectations
- Provide hands-on support in Windows/Linux environments
- Test and ensure proper functioning of computer systems
- Train end users on hardware and software usage
- Build and maintain professional relationships with employees, clients, and internal teams
- Adhere to IT policies and organizational guidelines
- Provide support for system software and hardware issues
- Interact with employees to resolve desktop-related problems
- Manage and maintain computer peripherals such as printers and related devices
- Escalate unresolved issues to appropriate internal teams in a timely manner
- Ensure all issues are properly logged and tracked
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
Requirements & Skills
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and troubleshoot technical issues efficiently
- Familiarity with remote desktop tools and help desk software (e.g., Zendesk or similar)
- Strong problem-solving and communication skills
- Ability to provide clear, step-by-step technical guidance (written and verbal)
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Certifications in Microsoft, Linux, Cisco, or similar technologies are a plus
Disclaimer:
The job title mentioned in this description is generic and intended for broad categorization purposes. The final designation will be determined based on the candidate's performance during the interview process, relevant experience, and alignment with the organizational hierarchy.
