IT Support Engineer - II

Key Responsibilities

• Manage and administer IT tools and endpoint management systems.

• Manage Mobile Device Management (MDM) platforms and ensure device compliance.

• Oversee Antivirus (AV) and endpoint security solutions.

• Respond to and resolve L1/L2 IT support issues.

• Maintain IT asset and inventory records, including hardware procurement, deployment, repair, and replacement.

• Manage software and license procurement and renewals to ensure compliance, minimise costs and uninterrupted operations.

• Manage Firewall configurations and VPN access for secure network connectivity.

• Administer Google Workspace, including user accounts, access permissions, and policies.

• Create, update, and maintain SOPs for IT operations and security activities.

• Assist in implementing and maintaining policies and controls aligned with ISO 27001 standards.

• Support internal and external IT/security audits as per ISO 27001 requirements.

Nice to Have

• Certifications such as CompTIA A+, CompTIA Security+, Microsoft Certified: Endpoint Administrator (MD-102), or ITIL Foundation.

• Experience with Data Loss Prevention (DLP) policy creation, monitoring, and reporting.

• Prior involvement in ISO 27001 certification or surveillance audits.

• Knowledge of DLP integrations with endpoint and cloud platforms.

Required Skills

• 2 - 3 years of relevant IT support or IT operations experience.

• Hands-on experience with DLP, MDM, Antivirus solutions, and endpoint management tools.

• Good understanding of Windows and macOS environments.

• Strong troubleshooting and analytical skills.

• Knowledge of ITIL processes (Incident, Change, Problem) is a plus.

• Excellent communication and documentation skills.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.

• 2 - 3 years of hands-on experience in IT support, IT operations, or endpoint security administration.

• Experience in preparing IT documentation, such as SOPs, policies, checklists, and compliance reports.

• Working knowledge of Windows, macOS, and mobile operating systems