IT Support Engineer (Healthcare)

We are seeking an IT Support Engineer to provide technical support across our specialist healthcare businesses. The successful candidate will be responsible for provides end-user support and IT systems support across multiple clinic and corporate sites. The role includes supporting Clinic Management Systems (CMS), IT infrastructure, and day-to-day clinic operations.

This position involves hands-on trouble shooting, system administration, and close collaboration with internal stakeholders and vendors to ensure reliable and secure IT operations.

What You'll be Responsible for

1. IT Support & Operations

• Provide Level 1/2 (L1/2) support across clinic sites, including troubleshooting:

- CMS systems

- End-user computing (EUC) devices, including workstations, mobile devices, printing/scanning devices, and VoIP/digital telephony systems

- Wireless access points and network connectivity

• Manage IT helpdesk tickets and ensure resolution in accordance with service level agreements (SLAs)
• Support multiple clinic sites, including onsite assistance when required
• Support clinic setup, relocation, and decommissioning activities
• Conduct user training and maintain IT documentation
• Maintain IT asset inventory and track software license renewals
• Develop and continuously improve IT documentation, SOPs, and knowledge base articles

2. Infrastructure & Security Support

• Support and maintain IT infrastructure, including firewalls, networks, servers, NAS, and security systems
• Perform system administration tasks including backups, patching, updates, and monitoring of system alerts and logs
• Assist in audits, system reviews, and incident investigations in compliance with organisational and regulatory requirements (MOH, PDPA, HIA)
• Troubleshoot system integrations, including API connectivity between CMS and third-party applications
• Support IT security initiatives and recommend improvements to enhance system resilience and compliance

3. Systems & Project Support

• Support system migrations, clinic transitions, and data validation activities, working with users and vendors
• Collaborate with internal teams and vendors to troubleshoot issues and implement system enhancements
• Assist in application deployments, testing, rollouts, and user training

Additional Information

• Standby support for evening and weekend clinic operations may be required on a rotational basis
• Perform other IT-related duties as assigned in line with operational and business needs

The Experience and Expertise You'll Bring

• Diploma in Information Technology or related discipline, with at least 2 years of relevant experience
• Experience supporting and administering Clinic Management Systems (CMS)
• Healthcare industry experience is an advantage
• Strong analytical, problem-solving, and communication skills
• Ability to work in a fast-paced, team-oriented environment
• Experience in IT administration (system maintenance, user management) preferred
• Self-motivated with a willingness to learn and improve technical skills

Why Join Us

At Singapore Medical Group, you'll be part of a dynamic healthcare organisation where technology plays an important role in supporting quality patient care and seamless clinic operations. you will gain hands-on experience supporting multiple clinic and corporate sites, working with a range of IT systems, infrastructure and Clinic Management Systems (CMS).

If you're ready to make a meaningful impact in healthcare marketing while advancing your career, we'd love to hear from you.