IT Support Engineer

Join CellPoint Digital: Shape the Future of Payments with Us!

At CellPoint Digital, we're revolutionizing the way businesses in the air, travel, and hospitality sectors manage their payments.

With our Leading Payment Orchestration Platform, we're turning payments into a strategic advantage, helping clients optimize their payment experience to boost profits, maximize approvals, lower costs and take control of their payment, resulting in more money to the bottom line.

We believe payments should be a strategic asset, delivering financial, customer, and operational value. Our vision is to unify the payment ecosystem, opening up a world of opportunities for leading brands in the air, travel, and hospitality industries. We transform the payment supply chain from a cost center into a profit engine, turning every transaction into an opportunity for growth and competitive advantage.

At our core, we're innovators and problem-solvers united by five key values: Mission First, Ownership, Trust & Transparency, Driven, and One Team. We're ambitious professionals who embrace accountability and transform payments together.

Our diverse community spans the globe, with hubs in Copenhagen, Dallas, Dubai, London, Miami, Pune, Buenos Aires, Bogota, Mexico, and Singapore, along with remote team members worldwide. We celebrate the unique perspectives and experiences that make our team extraordinary.

Join us as an IT Support Engineer on our mission to turn payments into possibilities!

IT Support Engineer

We are currently seeking a full-time IT Support Engineer to join our team in Pune, India to manage physical hardware and the local network.

How You Will Make an Impact:

• End-User Support: Hardware and software support for both on-site and remote employees for their day-to-day hardware and software issues.

• Hardware Management: Manage hardware inventories, procurement, repairs, and shipping logistics.

• Documentation and Automation: Maintain and expand upon an internal knowledge base of solved use-cases and automate repetitive support tasks.

• Ticket Management: Manage service requests via JIRA and ensure tasks are fully completed, delivered on time, and within internal SLAs.

• User Management: Provision and deprovision users by role, ensuring correct access policies are adhered to.

Skills you will have fine-tuned:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proficiency with the Atlassian suite is required, particularly Jira, Confluence, and Jira Service Management.

• Knowledge and proficiency in GitHub and version control systems.

• Experience in Google Workspace management.

• Experience in Office 365 and SharePoint management.

• Knowledge and proficiency in installing, configuring, and troubleshooting Windows 11, macOS, and Ubuntu.

• Knowledge of computer hardware and network infrastructure, ability to proactively suggest upgrades as needed.

• Ability and experience to perform laptop upgrades/repairs through our hardware vendor and self-repair if needed.

• Knowledge of Identity, Access Management, and security compliance, with the ability to set up and manage users and roles.

• Understanding of Kubernetes and deployments is a plus.

• You are eager to bring your unique talents and authenticity to the CellPoint Digital community.

• You're constantly curious and a lifetime learner.

• You have excellent communication and relationship-building skills.

• You enjoy leading and supporting cross-functional initiatives and projects in a team where you are empowered and accountable.

• You thrive in a fast-paced environment and the challenge of managing multiple projects simultaneously while prioritizing high-return work.

• You approach challenges with a solution-oriented mindset.

• You are able to thrive in a remote first arrangement with a distributed organization in multiple time zones.

What's in it for you:

• We offer you the opportunity to be an innovator, challenge the status quo, and redefine the payments category

• Competitive salary in a fast-growing start-up

• Medical insurance with coverage for dependents (parents, spouse, children)

• Rewards & Recognition system

• Opportunity for personal and professional growth in a dynamic industry

What makes CellPoint Digital a leader in the payment landscape isn't just our technology - it's our people and how we work together. We've built a global community where diverse talents and perspectives unite to create innovative solutions.

When you join us, you become part of something bigger: a collaborative culture that crosses borders and disciplines, bringing out the best in every team member to deliver breakthrough results for our clients and partners.

Together, we are transforming the payments industry - challenging, supporting, and inspiring one another in the process.

Please note, we retain applicant data for 12 months for recruitment purposes and future opportunities, after which it is securely deleted. At CellPoint Digital we are committed to be globally compliant with robust data protection.