Key Skills:Java, J2EE, ServiceNow, ITIL, Change Management, Splunk, Dynatrace, Unix, RESTful APIs, Spring Boot
Roles & Responsibilities:
- Manage incident, problem, and change management processes using ServiceNow.
- Implement and oversee change control processes to minimize disruption to IT services.
- Apply ITIL best practices to enhance service delivery and manage IT services effectively.
- Utilize monitoring tools such as Splunk and Dynatrace for troubleshooting, performance analysis, and optimization.
- Perform Unix command operations for system administration, troubleshooting, and process automation.
- Assist in application support and troubleshooting, leveraging knowledge of Java, J2EE, Spring Boot, and RESTful APIs.
- Collaborate with cross-functional teams to resolve technical issues and support production environments.
- Maintain documentation of incidents, problems, changes, and standard operating procedures.
- Support deployment, configuration, and basic maintenance of IT systems.
- Participate in root cause analysis and continuous improvement initiatives for IT support processes.
Experience Required:
- 3 - 8 years experience in IT support roles managing ServiceNow for incident, problem, and change management.
- Knowledge of ITIL frameworks and best practices.
- Experience with monitoring and performance analysis tools such as Splunk and Dynatrace.
- Exposure to Java, J2EE, Spring Boot, and RESTful APIs for application support.
- Basic Unix/Linux system administration and scripting skills.
- Ability to troubleshoot complex IT issues across multiple systems and environments.
- Effective communication skills and experience collaborating with technical and business stakeholders.
Education:Any Graduation
