- Posted 2 days ago
- Over 100 applicants have applied
Job Description
Position: Technical Support Engineer – L1
Employment Type: Contract
Contract Tenure: 6 Months
Shift: Rotational Shifts (Including Night Shifts)
Job Summary
We are looking for candidates with excellent communication skills and a strong understanding of basic IT troubleshooting to join our technical support team. The ideal candidate should have knowledge of Windows operating systems, Office 365, Active Directory, system troubleshooting, and basic networking.
Undergraduate candidates are eligible to apply, provided they possess the required technical knowledge and communication skills.
Key Responsibilities
- Troubleshoot and resolve basic hardware, software, and system-related issues.
- Provide technical support for Microsoft Office 365 applications and related issues.
- Perform basic Active Directory troubleshooting and user account management.
- Troubleshoot Windows 10 operating system issues.
- Identify and resolve basic network connectivity issues.
- Communicate effectively with users to understand, diagnose, and resolve technical problems.
- Escalate complex technical issues to the appropriate support teams when required.
- Follow established troubleshooting procedures and maintain proper documentation of reported issues.
Required Skills
- Excellent verbal and written communication skills.
- Basic knowledge of system and desktop troubleshooting.
- Good understanding of Microsoft Office 365 troubleshooting.
- Basic knowledge of Active Directory.
- Understanding of networking fundamentals and connectivity troubleshooting.
- Good knowledge of Windows 10 operating system troubleshooting.
- Strong problem-solving skills and a customer-focused approach.
Eligibility Criteria
- Undergraduate candidates are eligible.
- Candidates should possess the required technical and communication skills.
- Freshers and candidates with relevant technical support experience may be considered, subject to the role requirements.
More Info
Key Skills
Hardware Setup
Basic Scripting
About Company
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.
About Recruiter
Aryan Tiwari
